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Card payments are processed by Raiffeisen banka a.d. Beograd. All payments are charged in Serbian dinars (RSD).
Article 1.
These General Terms and Conditions govern the relationship between Adnen Enterprises DOO, Đure Strugara 6, Niš, email: jane.livingwithhashimoto@gmail.com (hereinafter the “Service Provider”), and users of digital services (hereinafter the “User”). These Terms were drafted in accordance with: the Law on Obligations (Official Gazette of the SFRY, Nos. 29/78, 39/85, 45/89 and 57/89, and Official Gazette of the FRY, No. 31/93), the Law on Consumer Protection (Official Gazette of the RS, No. 88/2021), the Law on Electronic Commerce (Official Gazette of the RS, Nos. 41/2009, 95/2013, 52/2019) and the Law on Electronic Documents, Electronic Identification and Trust Services (Official Gazette of the RS, Nos. 94/2017, 52/21).
Article 2.
The provisions of these Terms are an integral part of the contract. The Terms are deemed accepted when the User registers an account or indicates acceptance of the Terms by clicking the designated field on the site.
Article 3.
By using the site and the services provided by Adnen Enterprises DOO, the User accepts the following terms of use. If you do not agree with any of these terms, please stop using the site or the services.
Users who register on the site receive promotional “mmmazalice” products as a gift, in accordance with the offer available to the user at the time of registration.
1. User rights and obligations
The User must use the site in accordance with the law, these terms, the rules and moral standards. Any conduct that may cause damage to the site, other users or third parties, or compromise the integrity and functioning of the system is prohibited.
The User agrees not to:
2. Intellectual property
All content on the site (text, images, logo, design, databases, etc.) is owned by the entrepreneur Marija Ristić PR or by third parties who have permitted its use, and is protected by copyright. Copying, distributing or using it for commercial purposes without express permission is prohibited.
3. Limitation of liability
The site owner does not guarantee that all parts of the site will function without interruption or errors. We exclude liability for damage arising from use of the site, inability to access it for longer than 15 days, loss of data or unauthorized access.
4. Changes to the terms
We reserve the right to change these terms at any time. Users will be notified of all significant changes via the site or by email. Continued use of the site after a change is considered acceptance of the new terms.
Article 4.
Payment for services on the website is made electronically through the secure payment processing platform Lemon Squeezy. The following payment methods are available to users:
Payment details (recipient, account number, reference number) are available when the User registers on the site. Once the payment has been posted, the User is given access to the site’s content. All amounts are stated in euros (EUR), unless otherwise indicated, and include all applicable taxes and fees. If a charge is unsuccessful, the user will be notified and given further instructions.
Article 5.
Promotional gift products are delivered by the Post of Serbia courier service to the address the user provides when registering. Delivery is made within 2 business days of the User’s registration. For delivery outside the Republic of Serbia, the delivery time for promotional gift products is 14 days. Delivery costs are included in the price.
Digital content and services are available to the user immediately after a successful transaction is confirmed. Access is granted automatically through the user account or via a link sent to the User’s registered email address. The Service Provider is not responsible for delays caused by the courier service or for incorrect information entered by the User.
Article 6.
The consumer has the right to withdraw from the purchase within 14 days, without giving a reason, if the purchase was made online (distance contract).
Exception for digital content: The User has no right of withdrawal from the purchase of digital content (e.g. courses, digital files) if delivery has already begun, i.e. if the User has accessed the materials on the site, having previously given express consent for delivery to take place before the withdrawal period expires, and has thereby lost the right to unilaterally terminate the contract.
Article 7.
1. Right to complain
The User has the right to file a complaint about the service provided within 2 years of the date of purchase, in accordance with the Law on Consumer Protection (Article 52). A complaint may be filed if the service was not provided adequately (the User did not have access to the site for at least 15 days).
2. How to file a complaint
The User can file a complaint in the following ways:
The complaint should include:
3. Deadlines and resolution procedure
The Service Provider must:
For digital services, resolving a complaint means:
4. Refunds
In the event of a refund, the amount is paid exclusively to the user’s bank account within 14 days of the complaint being accepted.
5. Additional information
For all questions and support, the User can write to: jane.livingwithhashimoto@gmail.com.
Article 8.
1. Right to a refund
The User is entitled to a refund in the following cases:
2. Procedure
The User must: contact the Service Provider by email at jane.livingwithhashimoto@gmail.com and provide the reasons for the complaint as set out in Article 7. Once it is confirmed that all conditions are met, the refund procedure begins.
3. Method and timing of payment
Refunds are made exclusively to the buyer’s bank account. The refund deadline is no later than 14 days from the date the request is accepted.
4. Exceptions
Refunds are not made for digital services that have been delivered in full where the User agreed to lose the right of withdrawal.
Refunds are not made if the User has been removed from the site for violating the general terms of use.
Article 9.
Digital products on the site can be paid for with Visa, Mastercard, Maestro and DinaCard payment cards. All prices are charged in Serbian dinars (RSD), are final and include all applicable taxes. There are no delivery costs for digital products.
The User enters payment card details exclusively on the secure page of Raiffeisen banka a.d. Beograd. At no point does the Service Provider see, process or store the card number, expiry date or security code.
Payments are protected by the Visa Secure and Mastercard Identity Check (3D Secure) programs, which protect the User against card misuse through additional identity verification.
After every transaction, whether approved or declined, the User receives a payment confirmation by email with the order number, purchase details and amount. For approved transactions, the confirmation also includes a download link for the digital content.
Article 10.
When payment card details are entered, confidential data is transmitted over the public network in protected (encrypted) form, using the SSL protocol and PKI system, currently the most advanced cryptographic technology.
The security of data during purchase is guaranteed by the card processor and the bank, so the entire payment process takes place in the bank’s secure environment. Payment card data is never available to the Service Provider.
Article 11.
If a refund is made to a User who paid with a payment card, in part or in full and regardless of the reason for the refund, the Service Provider must make the refund exclusively through the Visa, Mastercard, Maestro or DinaCard payment methods. This means that the bank, at the Service Provider’s request, will refund the money to the cardholder’s account.
This provision takes precedence over Article 8 of these Terms and applies to all purchases paid by payment card. The refund deadline is no later than 14 days from the date the request is accepted.
Article 12.
The digital product is delivered immediately after successful payment is confirmed, by sending a download link to the email address the User entered at purchase. The link is valid for 72 hours and can be used up to three times.
If the link does not arrive within 15 minutes or does not work, the User should contact the Service Provider, who must promptly provide new access to the content.
By purchasing digital content, the User expressly agrees that the content will be delivered immediately, before the 14-day withdrawal period expires, and confirms that they understand they thereby lose the right to withdraw from the contract, in accordance with Article 6 of these Terms.
Card payments are processed by Raiffeisen banka a.d. Beograd. All payments are charged in Serbian dinars (RSD).